Privacy Policy  

Last updated: October 09, 2026 

This Privacy Policy describes Our policies and procedures on the  collection, use and disclosure of Your information when You use  the Service and tells You about Your privacy rights and how the  law protects You. 

We use Your Personal Data to provide and improve the Service.  We collect, use, and disclose Your information as described in  this Privacy Policy and, where required by applicable law, only  where We have a valid legal basis to do so, including Your  consent (where consent is required). 

Interpretation and Definitions  Interpretation  

The words whose initial letters are capitalized have meanings  defined under the following conditions. The following definitions  shall have the same meaning regardless of whether they appear  in singular or in plural. 

Definitions  

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access  Our Service or parts of Our Service. 

• Affiliate means an entity that controls, is controlled by, or is  under common control with a party, where "control" means  ownership of 50% or more of the shares, equity interest or  other securities entitled to vote for election of directors or  other managing authority. 

• Company (referred to as either "the Company", "We", "Us"  or "Our" in this Privacy Policy) refers to Ben Willcott, LLC,  910 Broad Street, Durham NC 27705. 

• Cookies are small files that are placed on Your computer,  mobile device or any other device by a website, containing  the details of Your browsing history on that website, among  its many uses. 

• Country/State refers to: North Carolina, United States. 

• Device means any device that can access the Service, such  as a computer, a cell phone or a digital tablet. 

• Personal Data (or "Personal Information") is any  information that relates to an identified or identifiable  individual. 

We use "Personal Data" and "Personal Information"  interchangeably unless a law uses a specific term.

• Service refers to the Website. 

• Service Provider means any natural or legal person who  processes the data on behalf of the Company. It refers to  third-party companies or individuals employed by the  Company to facilitate the Service, to provide the Service on  behalf of the Company, to perform services related to the  Service or to assist the Company in analyzing how the  Service is used. 

• Usage Data refers to data collected automatically, either  generated by the use of the Service or from the Service  infrastructure itself (for example, the duration of a page  visit). 

• User means any individual who accesses or uses the  Service. 

• Website refers to Relate Durham, accessible  

from www.relatetherapync.com. 

• You means the individual accessing or using the Service, or  the company, or other legal entity on behalf of which such  individual is accessing or using the Service, as applicable. 

Collecting and Using Your  Personal Information 

Types of Data Collected  

Personal Data  

While using Our Service, We may ask You to provide Us with  certain personally identifiable information that can be used to  contact or identify You. Personally identifiable information may  include, but is not limited to: 

• Email address 

• First name and last name 

• Phone number 

• Address, State, Province, ZIP/Postal code, City Usage Data  

Usage Data is collected automatically when using the Service. 

Usage Data may include information such as Your Device's  Internet Protocol address (e.g. IP address), browser type,  browser version, the pages of Our Service that You visit, the time  and date of Your visit, the time spent on those pages, unique  device identifiers and other diagnostic data. 

When You access the Service by or through a mobile device, We  may collect certain information automatically, including, but not  limited to, the type of mobile device You use, Your mobile  device's unique ID, the IP address of Your mobile device, Your  mobile operating system, the type of mobile Internet browser You  use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends  whenever You visit Our Service or when You access the Service  by or through a mobile device. 

Tracking Technologies and Cookies  

We use tracking technologies (such as cookies) to track the  activity and to improve Our Service. The technologies We use  may include: 

• Cookies or Browser Cookies. A cookie is a small file  placed on Your Device. You can instruct Your browser to  refuse all Cookies or to indicate when a Cookie is being  sent. However, if You do not accept Cookies, You may not  be able to use some parts of Our Service. 

• Web Beacons. Certain sections of Our Service may contain  small electronic files known as web beacons (also referred  to as clear gifs, pixel tags, and single-pixel gifs) that permit  the Company, for example, to count users who have visited  those pages and for other related website statistics (for  example, recording the popularity of a certain section and  verifying system and server integrity). 

Cookies can be "Persistent" or "Session" Cookies. Persistent  Cookies remain on Your personal computer or mobile device  when You go offline, while Session Cookies are deleted as soon  as You close Your web browser. 

Where required by law, We use non-essential cookies (that is,  Cookies other than the Necessary / Essential Cookies described  below) only with Your consent. You can withdraw or change Your  consent at any time using Our cookie preferences tool (if  available) or through Your browser/device settings. Withdrawing  consent does not affect the lawfulness of processing based on  consent before its withdrawal.

We use both Session and Persistent Cookies for the purposes  set out below: 

• Necessary / Essential Cookies 

Type: Session Cookies 

Administered by: Us 

Purpose: These Cookies are essential to provide You with  services available through the Website and to enable You to  use some of its features. They help to authenticate users  and prevent fraudulent use of user accounts. Without these  Cookies, the services that You have asked for cannot be  provided, and We only use these Cookies to provide You  with those services. 

• Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies 

Administered by: Us 

Purpose: These Cookies identify whether users have  accepted the use of cookies on the Website and record the  consent choices You have made, so that We can honor  those choices on future visits. 

• Functionality Cookies 

Type: Persistent Cookies 

Administered by: Us 

Purpose: These Cookies allow Us to remember choices You  make when You use the Website, such as remembering Your  Account login details or language preference. The purpose  of these Cookies is to provide You with a more personal  experience and to avoid You having to re-enter Your  preferences every time You use the Website.

Use of Your Personal Data  

The Company may use Personal Data for the following purposes: 

• To provide and maintain Our Service, including to monitor  the usage of Our Service. 

• To manage Your Account: to manage Your registration as a  user of the Service. The Personal Data You provide can give  You access to different functionalities of the Service that are  available to You as a registered user. 

• For the performance of a contract: the development,  compliance and undertaking of the purchase contract for  the products, items or services You have purchased or of  any other contract with Us through the Service. 

• To contact You: To contact You by email, telephone calls,  SMS, or other equivalent forms of electronic  

communication, such as a mobile application's push  notifications regarding updates or informative  

communications related to the functionalities, products or  contracted services, including the security updates, when  necessary or reasonable for their implementation. 

• To provide You with news, special offers, and general  information about other goods, services and events which  We offer that are similar to those that You have already  purchased or inquired about. We send such marketing  communications only where permitted by applicable law: 

where prior consent is required (for example, under the laws  applicable in the EEA and the UK), We will send them only  with Your consent; otherwise, We may send them until You  opt out. You may opt out or withdraw Your consent at any  time by using the unsubscribe link in any marketing email  We send or by contacting Us. 

• To manage Your requests: To attend and manage Your  requests to Us. 

• For business transfers: We may use Your Personal Data to  evaluate or conduct a merger, divestiture, restructuring,  reorganization, dissolution, or other sale or transfer of some  or all of Our assets, whether as a going concern or as part  of bankruptcy, liquidation, or similar proceeding, in which  Personal Data held by Us about Our Service users is among  the assets transferred. 

• For other purposes: We may use Your information for other  purposes, such as data analysis, identifying usage trends,  determining the effectiveness of Our promotional  campaigns, and evaluating and improving Our Service,  products, services, marketing and Your experience. 

We may share Your Personal Data in the following situations: 

• With Service Providers: We may share Your Personal Data  with Service Providers to monitor and analyze the use of  Our Service, for payment processing, and to contact You. 

• For business transfers: We may share or transfer Your  Personal Data in connection with, or during negotiations of,  any merger, sale of Company assets, financing, or 

acquisition of all or a portion of Our business to another  company. 

• With Affiliates: We may share Your Personal Data with Our  affiliates, in which case We will require those affiliates to  honor this Privacy Policy. Affiliates include Our parent  company and any other subsidiaries, joint venture partners  or other companies that We control or that are under  common control with Us. 

• With other users: If Our Service offers public areas, when  You share Personal Data or otherwise interact in the public  areas with other users, such information may be viewed by  all users and may be publicly distributed outside the  Service. 

• With Your consent: We may disclose Your Personal Data  for any other purpose with Your consent. 

Text Messages Privacy Notice  

You have the option to receive text (SMS) messages from Us. If  You opt in to text messages, We will send You updates,  notifications, and other communications as described below.  When You opt in, We will collect and store the information You  provide in connection with text messaging, such as Your phone  number, the date and method of Your consent, and message  delivery and read information. 

No mobile information will be shared with or sold to third parties  or affiliates for marketing or promotional purposes. The phone  numbers and consent records We collect for texting are never  shared with anyone for any purpose, except the Service  Providers that technically have to handle them to deliver the  texts.

Consent to receive text messages is not a condition of any  purchase or use of Our Service. If You consent to receive SMS  from Us, You agree to receive text messages from Us related to: 

• Customer care and support 

• Account notifications, such as activity, status, or renewal  reminders 

• Delivery notifications and updates on the status of a delivery • Authentication messages, such as one-time passwords  (OTP) and passcodes 

• Security alerts, such as suspicious login attempts or  unusual account activity 

• Marketing and promotional offers, discounts, and other  promotional content 

Reply STOP to opt-out. Reply HELP for support. Message & data  rates may apply. Messaging frequency may vary. Carriers are not  liable for delayed or undelivered messages. 

Retention of Your Personal Data  

The Company will retain Your Personal Data only for as long as is  necessary for the purposes set out in this Privacy Policy. We will  retain and use Your Personal Data to the extent necessary to  comply with Our legal obligations (for example, if We are required  to retain Your data to comply with applicable laws), resolve  disputes, and enforce Our legal agreements and policies. 

Where possible, We apply shorter retention periods and/or  reduce identifiability by deleting, aggregating, or anonymizing  data. Unless otherwise stated, the retention periods below are  maximum periods ("up to") and We may delete or anonymize  data sooner when it is no longer needed for the relevant purpose.  We apply different retention periods to different categories of  Personal Data based on the purpose of processing and legal  obligations:

• Account Information 

◦ User Accounts: retained for the duration of Your  Account relationship plus up to 24 months after  

account closure to handle any post-termination issues  or resolve disputes. 

• Customer Support Data 

◦ Support tickets and correspondence: up to 24 months  from the date of ticket closure to resolve follow-up  inquiries, track service quality, and defend against  potential legal claims. 

◦ Chat transcripts: up to 24 months for quality assurance  and staff training purposes. 

• Usage Data 

◦ Website analytics data (cookies, IP addresses, device  identifiers): up to 24 months from the date of collection,  which allows us to analyze trends while respecting  privacy principles. 

◦ Server logs (IP addresses, access times): up to 24  months for security monitoring and troubleshooting  purposes. 

• Financial and Transaction Data 

◦ Payment information: credit/debit card details are not  stored on Our servers; they are processed by Our  Payment Service Providers. We retain transaction  

records (invoice details, purchase history, amounts) for  up to 10 years from the date of transaction to comply  with tax laws and financial regulations.

◦ Billing and invoice records: up to 10 years to meet  accounting and tax compliance requirements. 

Usage Data is retained in accordance with the retention periods  described above, and may be retained longer only where  necessary for security, fraud prevention, or legal compliance. 

We may retain Personal Data beyond the periods stated above  for different reasons: 

• Legal obligation: We are required by law to retain specific  data (e.g., financial records for tax authorities). 

• Legal claims: Data is necessary to establish, exercise, or  defend legal claims. 

• Your explicit request: You ask Us to retain specific  information. 

• Technical limitations: Data exists in backup systems that are  scheduled for routine deletion. 

You may request information about how long We will retain Your  Personal Data by contacting Us. 

When retention periods expire, We securely delete or anonymize  Personal Data according to the following procedures: 

• Deletion: Personal Data is removed from Our systems and  no longer actively processed. 

• Backup retention: Residual copies may remain in encrypted  backups for a limited period consistent with Our backup  retention schedule and are not restored except where  necessary for security, disaster recovery, or legal  

compliance. 

• Anonymization: In some cases, We convert Personal Data  into anonymous statistical data that cannot be linked back  to You. This anonymized data may be retained indefinitely  for research and analytics. 

Transfer of Your Personal Data 

Your information, including Personal Data, is processed at the  Company's operating offices and in any other places where the  parties involved in the processing are located. This means that  this information may be transferred to — and maintained on —  computers located outside of Your state, province, country or  other governmental jurisdiction where the data protection laws  may differ from those of Your jurisdiction. 

Where required by applicable law, We will ensure that  international transfers of Your Personal Data are subject to  appropriate safeguards and, where relevant, supplementary  measures. The Company will take all steps reasonably necessary  to ensure that Your data is treated securely and in accordance  with this Privacy Policy and no transfer of Your Personal Data will  take place to an organization or a country unless there are  adequate controls in place, including the security of Your data  and other personal information. 

Delete Your Personal Data  

You have the right to delete or request that We assist in deleting  the Personal Data that We have collected about You. 

Our Service may give You the ability to delete certain information  about You from within the Service. 

You may update, amend, or delete Your information at any time  by signing in to Your Account, if You have one, and visiting the  account settings section that allows You to manage Your  personal information. You may also contact Us to request access  to, correct, or delete any Personal Data that You have provided to  Us.

Please note, however, that We may need to retain certain  information when We have a legal obligation or lawful basis to do  so. 

Disclosure of Your Personal Data  Business Transactions  

If the Company is involved in a merger, acquisition or asset sale,  Your Personal Data may be transferred. We will provide notice  before Your Personal Data is transferred and becomes subject to  a different Privacy Policy. 

Law Enforcement  

Under certain circumstances, the Company may disclose Your  Personal Data if required to do so by law or in response to valid  requests by public authorities (e.g. a court or a government  agency). 

Other Legal Requirements  

The Company may disclose Your Personal Data in the good-faith  belief that such action is necessary to: 

• Comply with a legal obligation 

• Protect and defend the rights or property of the Company • Prevent or investigate possible wrongdoing in connection  with the Service 

• Protect the personal safety of Users of the Service or the  public

• Protect against legal liability 

Security of Your Personal Data  

The security of Your Personal Data is important to Us, but  remember that no method of transmission over the Internet, or  method of electronic storage, is 100% secure. While We strive to  use commercially reasonable means to protect Your Personal  Data, We cannot guarantee its absolute security. 

Detailed Information on the  Processing of Your Personal  Data  

The Service Providers We use may have access to Your Personal  Data. These third-party vendors collect, store, use, process and  transfer information about Your activity on Our Service in  accordance with their Privacy Policies. 

Payments  

We may provide paid products and/or services within the  Service. In that case, We may use third-party services for  payment processing (e.g. payment processors). 

We will not store or collect Your payment card details. That  information is provided directly to Our third-party payment  processors whose use of Your personal information is governed  by their Privacy Policy. These payment processors adhere to the 

standards set by PCI-DSS as managed by the PCI Security  Standards Council, which is a joint effort of brands like Visa,  Mastercard, American Express and Discover. PCI-DSS  requirements help ensure the secure handling of payment  information. 

• Stripe 

Their Privacy Policy can be viewed at https://stripe.com/us/ privacy 

Children's and Minors' Privacy  

The Service is not directed to, and We do not knowingly collect  Personal Information from, anyone under the age of 16. 

If You are a parent or guardian and You believe Your child has  provided Us with Personal Information, please contact Us. If We  become aware that We have collected Personal Information from  anyone under the age of 16, We will take steps to remove that  information from Our servers as soon as reasonably possible. 

Some countries and states set a higher age at which an  individual can consent to the processing of their own Personal  Information. Where We rely on consent as a legal basis and the  law applicable to a User sets an age higher than 16, We may  require the consent of that User's parent or guardian before We  collect and use their Personal Information. 

Links to Other Websites 

Our Service may contain links to other websites that are not  operated by Us. If You click on a third-party link, You will be  directed to that third party's site. We strongly advise You to  review the Privacy Policy of every site You visit. 

We have no control over and assume no responsibility for the  content, privacy policies or practices of any third-party sites or  services. 

Changes to this Privacy Policy  

We may update Our Privacy Policy from time to time. We will  notify You of any changes by posting the new Privacy Policy on  this page. 

We will let You know via email and/or a prominent notice on Our  Service, prior to the change becoming effective and update the  "Last updated" date at the top of this Privacy Policy. 

You are advised to review this Privacy Policy periodically for any  changes. Changes to this Privacy Policy are effective when they  are posted on this page. 

Contact Us  

If You have any questions about this Privacy Policy, You can  contact Us: 

• By visiting this page on Our  

Website: www.relatetherapync.com